Topic Category: Listening skills

Consumer empowerment

A report by Deloitte: Consumer Review – Digital Predictions 2018, discusses consumer empowerment, highlighting some important observations: Consumer empowerment will continue to grow through not only the improvement in smartphone technology, but also new technologies including IoT, and wearable technologies. Consumer demand will increasingly be met through a mobile or home hub experience, such as Amazon Echo …

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Practising empathy

In this session, you will learn about empathy from Simon Sinek, who is one of the most influential and motivational speakers of our times. You will learn some vocabulary and presentation skills along the way. How do you understand empathy? What/who should leaders care about most? When you watch the video, take some notes of …

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Learn through video

Here is a 16-minute video for you to watch. Please listen with subtitles first if they help and then there is an assignment for you to do. Your teacher will provide feedback for it.

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